Frequently Asked Questions
Who are we?
We are a B2B company providing a vast powerful network of hotels and transfers in one unique system, to help wholesalers, tour operators, travel agencies and online travel specialist to reduce their costs and increase their business.
Use of the System
If the system shows availability at a given hotel, is the availability really there?
We work with room allotments with hotels so the availability is really there. However at the time of booking even if showed available it happens that the booking doesn’t go through and is not confirmed due to technical reasons or update of allotment in the system. Please note that a reservation is confirmed ONLY when the status in the system is CONFIRMED.
What does ON REQUEST mean?
On request means that the allotment we have with that specific hotel is consumed already. When you book for on request hotels we send request to the hotels asking for extra allocation and we get back to you maximum in 48 hours.
Is breakfast included in the hotel rates?
Some of our hotel contracts are done with breakfast and some hotels are contracted without breakfast. You can find the information for the meal type in the search results.
Where can I see the cancellation policy?
The cancellation policy is provided to you after you click on the "Book" button on the search results. The cancellation policy might differ from booking to booking so it is very important to check the cancellation policy before making the booking.
Can I confirm the status of my booking with the hotel?
We suggest you to contact our reservation department about all your requests regarding your bookings. If the status of your booking is "On Request" you need to wait for maximum 48 hours for us to confirm or reject the booking.
How will I pay for my bookings?
For bank transfers please use the Travellanda bank accounts below. You can also pay by credit card; we accept Visa, MasterCard and American Express.
HSBC Bank, 21 King’s Mall King Street, London W6 0QF
Also you can pay to our bank account in Hongkong in Hongkong Dollars and 15 other currencies.
Company Name: Travellanda Ltd
Account Number: 652-146051-838
Information on Remittances :
Inward payments :
SWIFT Code : HSBCHKHHHKH
Branch address : HSBC
No. 1 Queen’s Road Central
Can I book in one specific currency and pay in another?
Yes you are able to pay in another currency other than the one you had booked. Please contact our accounting department for the exchange rates of the day. Please note that in this case our accounts department will apply Travellanda exchange rate that might be different than the exchange rate you expect.
Can I pay with credit card?
Yes you can pay by credit card. We accept Visa, MasterCard and American Express. Please note that we charge American Express only in GBP currency, therefore at the time of payment we will show the converted amount using the exchange rate of the day. You need to register each credit card you are going to use in the system. The card must be company credit card. We use 3D Security for credit card payments. If you face any problem making credit card payments on the system please contact our accounts department on firstname.lastname@example.org.