Frequently Asked Questions

We are a B2B company providing a vast powerful network of hotels and transfers in one unique system, to help wholesalers, tour operators, travel agencies and online travel specialist to reduce their costs and increase their business.

Travellanda provides a password protected system for all travel agencies to book travel related services worldwide with net rates.

No, Travellanda system is absolutely free of charge for all travel agencies.

Please click the Having trouble signing in? link where you log in to the site. You wil be able to reset your password by using this link.

Yes we offer White Label B2B and XML technology. Please contact marketing@travellanda.com for further information.

We only offer net rates on the system.

You can add your commission amount as percentage by clicking on "User Admin".

Please click on "Add a New User Account" under "User Admin". You can create the new user account by filling in the form on this page and submit.

We work with room allotments with hotels so the availability is really there. However at the time of booking even if showed available it happens that the booking doesn’t go through and is not confirmed due to technical reasons or update of allotment in the system. Please note that a reservation is confirmed ONLY when the status in the system is CONFIRMED.

On request means that the allotment we have with that specific hotel is consumed already. When you book for on request hotels we send request to the hotels asking for extra allocation and we get back to you maximum in 48 hours.

The rates displayed are per room per night prices.

Some of our hotel contracts are done with breakfast and some hotels are contracted without breakfast. You can find the information for the meal type in the search results.

You can use the messages part in our system to contact our reservations department or you can call us at +44 (0)20 3384 5410. Please note that amendments will be done ONLY if you send a request in writing.

The cancellation policy is provided to you after you click on the "Book" button on the search results. The cancellation policy might differ from booking to booking so it is very important to check the cancellation policy before making the booking.

You need to send the amendment details using the messages part on the system.

We suggest you to contact our reservation department about all your requests regarding your bookings. If the status of your booking is "On Request" you need to wait for maximum 48 hours for us to confirm or reject the booking.

Yes you will be able to print the voucher as soon as you complete the payment.

You can click on the name of the hotel and you will find the hotel information.

GBP Account	EUR Account	USD Account
IBAN GB38HBUK40032101871676	IBAN GB33HBUK40127670317442	IBAN GB95HBUK40127670606356
SWIFT HBUKGB4106P	SWIFT HBUKGB4B	SWIFT HBUKGB4B

Yes you are able to pay in another currency other than the one you had booked. Please contact our accounting department for the exchange rates of the day. Please note that in this case our accounts department will apply Travellanda exchange rate that might be different than the exchange rate you expect.

Yes you can pay by credit card. We accept Visa, MasterCard and American Express. Please note that we charge American Express only in GBP currency, therefore at the time of payment we will show the converted amount using the exchange rate of the day. You need to register each credit card you are going to use in the system. The card must be company credit card. We use 3D Security for credit card payments. If you face any problem making credit card payments on the system please contact our accounts department on accounts@travellanda.com.

For emergency cases during out-of-office hours, please call us at +44 20 3588 5639.

You can send your request to marketing@travellanda.com.